wkn33 Privacy Policy

In this Privacy Policy, the following terms carry the meanings defined below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person directly or indirectly, including but not limited to name, email address, mobile phone number, date of birth, identity document number, IP address, device identifiers, and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, storage, retrieval, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" means wkn33, which determines the purposes and means of processing Personal Data collected through the wkn33 platform.
• "Member" means any natural person who has completed registration on wkn33 and holds an active account on the platform.
• "Platform" means the wkn33 website at wkn33.net, including all games, services, and features accessible through it.
• "Third-Party Providers" means game studios, payment processors, identity verification services, analytics providers, and other vendors engaged by wkn33 to deliver or support platform services.

2.1 wkn33 collects the following categories of Personal Data:

2.2 wkn33 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than identity photographs required for KYC), or health data, unless legally required to do so.

3.1 Directly from you when you: complete the registration form on wkn33; submit identity documents for KYC verification; make deposits or withdrawal requests; contact customer support via live chat or email; participate in promotions or surveys; or update your account profile.

3.2 Automatically through your use of the platform, including via server logs, session data, cookies, and analytics tools that record how you navigate the Platform, which games you access, and technical identifiers associated with your device and connection.

3.3 From Third-Party Providers, including identity verification services (for KYC), payment processors (for deposit and withdrawal confirmation), fraud detection services, and analytics providers, where permitted by law and necessary for the operation of the Platform.

4.1 wkn33 processes your Personal Data for the following purposes:

• Account Management: Creating and maintaining your wkn33 account, verifying your identity, and managing your account settings and preferences.
• Service Delivery: Enabling you to access and use casino games, live dealer tables, the sportsbook, and all other Platform features.
• Payment Processing: Processing deposits and withdrawals via your registered Indonesian bank accounts and e-wallets, verifying transaction legitimacy, and maintaining accurate financial records.
• Legal & Regulatory Compliance: Fulfilling age verification, KYC, and anti-money-laundering (AML) obligations; responding to lawful requests from regulatory authorities or law enforcement; and maintaining records as required by applicable laws.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, account takeovers, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: Monitoring gaming activity for signs of problematic behaviour, enforcing self-exclusion and deposit limit settings, and supporting the wkn33 responsible gaming programme.
• Customer Support: Responding to your enquiries, resolving complaints, and managing disputes.
• Marketing: Sending promotional communications, bonus offers, and platform updates to Members who have opted in to receive such communications. You may withdraw marketing consent at any time through your account settings or by contacting support.
• Platform Improvement: Analysing usage patterns and technical performance data to improve the Platform experience for all Members.

5.1 wkn33 processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and wkn33, including account registration, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and age verification obligations.
• Legitimate Interests: Processing carried out for wkn33's legitimate business interests, such as fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and certain non-essential cookies, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6.1 wkn33 does not sell your Personal Data to third parties. We share Personal Data only in the following circumstances:

• Game Providers: Studios such as Evolution Gaming, Pragmatic Play, Pocket Games Soft, NetEnt, and Microgaming receive the minimum data necessary (typically a session token and balance) to deliver their games through the wkn33 platform. These providers are contractually bound to handle data securely and use it only for game delivery purposes.
• Payment Processors: When you make a deposit or withdrawal via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja, the relevant payment processor receives the transaction data necessary to execute the transfer. wkn33 does not store full bank account credentials on its own systems.
• Identity Verification Services: Third-party KYC providers process identity document images and selfie photographs for age and identity verification. These providers operate under strict data processing agreements and international security standards.
• Fraud & Security Providers: Technical data including IP addresses, device identifiers, and session metadata may be shared with fraud detection services to protect the Platform and its Members.
• Legal Authorities: wkn33 will disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, valid legal process, or in connection with the investigation of fraud, money laundering, or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of wkn33's business, Member data may be transferred to the acquiring entity, subject to equivalent privacy protections. Members will be notified of any such transfer.

6.2 All third-party providers engaged by wkn33 are subject to data processing agreements that require them to implement appropriate technical and organisational security measures and to use Personal Data only for the purposes specified by wkn33.

7.1 wkn33 retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements.

7.2 Active Accounts: Personal Data is retained for the full duration of your account relationship with wkn33, plus a minimum period of five (5) years after account closure for regulatory and AML compliance purposes.

7.3 Transaction Records: Financial transaction data is retained for a minimum of seven (7) years following the transaction date in accordance with financial record-keeping standards.

7.4 Marketing Data: Marketing preferences and consent records are retained for the duration of your account plus two (2) years following account closure or withdrawal of consent, to demonstrate compliance with consent obligations.

7.5 After the applicable retention period has elapsed, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

8.1 wkn33 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and wkn33 servers is encrypted in transit using industry-standard 256-bit SSL/TLS protocols — the same standard used by Indonesian banks and major financial institutions.
• Encrypted Data Storage: Sensitive Personal Data and financial information are encrypted at rest in wkn33's database infrastructure.
• Access Controls: Access to Member Personal Data within wkn33's systems is restricted on a strict need-to-know basis. Employees and contractors with data access are subject to confidentiality obligations and regular security training.
• Intrusion Detection: wkn33's infrastructure is monitored continuously for suspicious access patterns, anomalous activity, and potential security threats.
• Regular Audits: wkn33's security infrastructure is reviewed and audited regularly by qualified third-party security professionals.

8.2 In the event of a data security breach that poses a risk to your rights and interests, wkn33 will notify affected Members and the relevant regulatory authorities within the timeframes required by applicable law.

8.3 You also have a role in protecting your account: use a strong, unique password for your wkn33 account, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

9.1 wkn33 uses cookies and similar technologies (including local storage and session storage) to operate the Platform effectively, personalise your experience, and analyse Platform usage. The following categories of cookies are used:

• Essential Cookies: Required for the Platform to function — for example, maintaining your login session, remembering language preferences, and enabling secure communications. These cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how Members navigate the Platform, which pages are visited most frequently, and where users encounter errors. This data is used to improve the Platform experience.
• Functional Cookies: Used to remember your account preferences and personalise certain aspects of your Platform experience (e.g., preferred game lobby view, last-used payment method).
• Marketing Cookies: Used to deliver relevant promotional content to Members who have consented to marketing communications. These cookies may track your activity across the wkn33 Platform to inform promotional targeting.

9.2 You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the performance or functionality of the Platform. wkn33 does not use third-party advertising networks that place tracking cookies for the benefit of external advertisers.

10.1 Subject to applicable data protection laws, you have the following rights with respect to your Personal Data held by wkn33:

• Right of Access: You may request a copy of the Personal Data wkn33 holds about you, together with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data. You may also update certain account details directly through the Account Settings panel.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to wkn33's legal retention obligations (see Section 7).
• Right to Restriction: You may request that wkn33 restrict processing of your Personal Data in certain circumstances — for example, while a rectification request is being investigated.
• Right to Data Portability: You may request that wkn33 provide your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: You may object to processing of your Personal Data based on legitimate interests, and you may withdraw consent for marketing communications at any time.

10.2 To exercise any of these rights, contact wkn33 support via live chat or at support@wkn33.net. wkn33 will respond to valid requests within thirty (30) calendar days. In some cases, wkn33 may require identity verification before processing a data rights request.

11.1 The wkn33 platform is strictly for adults aged 21 years and over. wkn33 does not knowingly collect Personal Data from individuals under the age of 21. If wkn33 becomes aware that a person under 21 has registered an account, that account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed in accordance with our Terms & Conditions. Any funds deposited by a confirmed underage user will be returned to the source payment method minus any losses incurred, which are forfeited.

11.2 If you have reason to believe that a minor has registered on wkn33, please notify us immediately at support@wkn33.net. We take all reports of underage registration seriously and will investigate promptly.

12.1 wkn33 operates with technology infrastructure and third-party service providers that may be located outside Indonesia. As a result, your Personal Data may be transferred to, stored in, or processed in countries other than Indonesia. Where such transfers occur, wkn33 ensures that appropriate safeguards are in place — including contractual data processing agreements with receiving parties — to ensure that your Personal Data receives a level of protection consistent with the standards applied within Indonesia.

12.2 By registering a wkn33 account and accepting these terms, you acknowledge and consent to the international transfer of your Personal Data as described in this section.

13.1 wkn33 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, wkn33 will notify registered Members via the email address on their account and/or via a prominent notice within the Platform at least seven (7) calendar days before the changes take effect.

13.2 The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Policy.

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way wkn33 handles your Personal Data, please contact us through the following channels:

• Live Chat: Available 24/7 on wkn33.net — the fastest way to reach our support team for privacy-related queries.
• Email: support@wkn33.net — our team will respond to privacy enquiries within 24 hours. This address is displayed as plain text and is not a clickable link.

14.2 wkn33's support team includes native Indonesian-speaking agents available around the clock. Members from Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and all other regions of the Indonesian archipelago are welcome to contact us in English or Indonesian regarding any privacy matter.

14.3 For account-level data requests — including access, rectification, or erasure requests — please contact support with your registered email address and account username to enable identity verification before we process your request.